Frequently asked questions
Where do you ship?
We ship worldwide – to Norway, the rest of Europe, the US & Canada and most other countries.
How much does shipping cost?
It depends on where we ship to:
| Region | Shipping | Estimated delivery* |
|---|---|---|
| Norway | Standard $6.99 (free over $49) Express $9.99 |
10–20 business days |
| Europe | $7.99 (free over $59) | 10–20 business days |
| US & Canada | $9.99 (free over $69) | 10–20 business days |
| Rest of world | $12.99 (free over $79) | 12–25 business days |
Exact options and costs are shown at checkout. See our Shipping page for details.
When will my order arrive?
Orders are processed in 1–3 business days. After dispatch, delivery usually takes 10–20 business days to Norway, Europe, the US and Canada, and 12–25 business days to the rest of the world. You will receive a tracking link by email once your order has been dispatched.
Christmas: order by December 1 for the best chance of delivery before Christmas.
Can I return my order?
Yes. You have a 14-day right of withdrawal from the day you receive your order. Read more on our Returns page.
How do I find my size?
Each product page includes size information. Our knitwear and base layers are designed for a comfortable fit – if you are between sizes, we recommend choosing the larger size. Not sure? Ask us before you order.
How should I care for wool and knitwear?
Follow the care label on each item. As a general rule, wash wool and knitwear gently at a low temperature or by hand, avoid the tumble dryer, and dry flat to keep the shape.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely, and we never see or store your full card details.
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not been dispatched yet, we will do our best to help.