Returns & right of withdrawal
You have a 14-day right of withdrawal under the Norwegian Cancellation Act (angrerettloven). The 14 days start on the day you receive your order.
How to return an item
- Contact us within 14 days of receiving your order and tell us which item(s) you want to return. Please include your order number.
- We will reply with return instructions.
- Send the item(s) back within 14 days of notifying us.
Condition
Items should be returned in essentially the same condition and quantity as you received them. You may handle the product to inspect it as you would in a shop, but please do not wear or wash it beyond that.
Refunds
We refund the purchase price, including the original standard delivery cost, no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the item(s) back or you have shown proof that they have been sent. Refunds are made to the original payment method.
Unless the item is faulty or we sent you the wrong item, the cost of returning the item is paid by you.
Faulty or wrong items
If something arrives damaged, faulty or is not what you ordered, please contact us with your order number and a photo, and we will make it right. Your statutory rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven) always apply.